I have had a very good experience overall. Logan came out in August to take measurements and show me samples of flooring. He was a pleasure to work with. It took longer than expected for the flooring to come in but it was worth the wait. My flooring was installed December 9. The guys arrived early and worked all day and did a great job. The flooring is beautiful. Jimenez and his guys did a great job and I would definitely recommend and use this company again