The crew that came in to do the carpeting were excellent. They took the pains to take care of all my furniture and cleaned as they went I was really impressed with them. I would use them again that’s how good they were.
The next part of our job included tile and hardwood floors. There was a little hiccup with this crew. It took them 12 hours and honestly they left the house a mess. Some of the workmanship was not very professional. I guess I expected the same kind of workmanship the carpet guys did. I took pictures and we allowed the same crew to come back out and assess. They agreed it looked bad. They corrected a few of the 1/4 rounds but had to get permission to fix the floor.
50Floor sent out another crew headed by Alex. OMG I wish he was the one who initially installed our floors. This guy is amazing. He saw the pictures and listened to what we said and what we showed him. He knew exactly what was wrong and he seriously explained and showed us what he was talking about. He fixed and cleaned up everything. He also put down a drop cloth so there would be no damage to my new floors. He was great. Alex made my world right. He was fast and knew exactly what he was doing. I thank my lucky stars for Alex and the other gentleman he had with him. Kudos to Alex and his assistant. Even though we had a rough patch I’m still giving 50Floor 5* most companies would try and blame all the mishaps on us or our house, but 50Floor even the original installers agreed it was bad and made every attempt to correct to our satisfaction. For that I’m grateful.