Customer Service in
Washington, D.C.
How do I obtain warranty information for the floor I purchased?
Our warranty info is provided here. And, if you need guidance, you are welcome to give 50Floor a call (1-877-503-5667) to help retrieve your flooring information or to navigate the manufacturer’s website.
What type of warranties do I have with my flooring purchase?
50Floor offers a “Gold Star 1-year Installation Warranty” from date of purchase to all customers for their floor purchase. 50Floor guarantees the quality of workmanship to be professional and in keeping standards set by the flooring industry. Furthermore, our flooring products come with varying manufacturer’s warranties. Your 50Floor representative will be able to explain the warranty for each product you select. View all warranty info here.
Where can I find cleaning and maintenance instructions for the floor I purchased from 50Floor?
Simply refer to this page where a flooring care guide is provided, by product type, in the middle of the page.
Can my installation be completed in one day?
In most cases installation can be completed in one day. However, some products have a longer installation cycle than others. And all installations are unique, so some may take longer than a day.
How do I request a repair?
Contact your local 50Floor office or call us at 1-877-503-5667 and we can direct you to the appropriate department.
Does 50Floor seal grout?
Sealing grout is as simple as spraying the sealer or brushing the sealer on the surface of the grout joints. If sealer gets on the tile it is easily wiped away with a paper towel. This is something that easily can be done by the homeowner. Follow the instructions on the grout sealer of your choice. 50Floor does not seal grout.