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Frequently Asked Questions

Before you choose 50 Floor:

Q: How do I schedule an appointment for a free in-home estimate?
A: Call 877-50-FLOOR (877-503-5667) or request an appointment online here.

Q: Are 50 Floor prices competitive?
A: Yes, because 50 Floor does not have the overhead of brick and mortar stores and because of the volume of business 50 Floor does with its suppliers, we are able to negotiate the lowest costs.

Q: Is financing available?
A: Yes. 50 Floor offers a 12-month deferred interest plan in which there is zero interest if the balance is paid prior to the end of the 12-month promotional period. 50 Floor also accepts cash, checks, and major credit cards.

Q: May I view samples online?
A: 50 Floor provides free in home estimates and will bring the samples to you so that you can see them in the comfort of your home. There you can see the samples in your lighting against the color of your walls and your furniture. Because the samples are needed for the next appointment we cannot leave samples behind. So everyone that needs to be involved in color and style selection and in any purchasing decision should be present for the appointment. Request an appointment online here.

Q: Will I be required to pay for an estimate for flooring?
A: No. 50 Floor estimates are free and include a no-obligation quote.

Q: Does 50 Floor use sub-contractors?
A: 50 Floor partners exclusively with only a select group of flooring installers that we believe to be the best in the industry. We consider our expert installers to be the "heart" of our business. Our installers are background-checked, fully-insured, and skill-tested before performing any 50 Floor installation.

Q: Do I need to be present during the installation?
A: We advise that you are present. However, in the event you cannot be present, there must be an adult that you have authorized to confirm the product, approve the start of the installation, and provide the C.O.D. amount (if necessary) on your behalf.

Q: Does 50 Floor do backsplash, countertops, or showers installations?
A: At this time 50 Floor does not do backsplash, countertop, or shower installations.

Q: If I have my own flooring or buy flooring elsewhere will 50 Floor install it?
A: In order to honor our 1-year installation warranty and the product warranty from 50 Floor suppliers, we will only install products sold by 50 Floor as part of the complete turn-key package.

After your estimate or installation:

Q: How do I obtain warranty information for the floor I purchased?
A: Our warranty info is provided here.  And, if you need guidance, you are welcome to give 50 Floor a call (1-877-503-5667) to help retrieve your flooring information or to navigate the manufacturer's website.

Q: What type of warranties do I have with my flooring purchase?
A: 50 Floor offers a "Gold Star 1-year Installation Warranty" from date of purchase to all customers for their floor purchase. 50 Floor guarantees the quality of workmanship to be professional and in keeping standards set by the flooring industry. Furthermore, our flooring products come with varying manufacturer's warranties. Your 50 Floor representative will be able to explain the warranty for each product you select. View all warranty info here.

Q: Where can I find cleaning and maintenance instructions for the floor I purchased from 50 Floor?
A: Simply refer to this page where a flooring care guide is provided, by product type, in the middle of the page.

Q: Can my installation be completed in one day?
A: In most cases installation can be completed in one day. However, some products have a longer installation cycle than others. And all installations are unique, so some may take longer than a day.

Q: How do I request a repair?
A: Contact your local 50 Floor office or call us at 1-877-503-5667 and we can direct you to the appropriate department.

Q: Does 50 Floor seal grout?
A: Sealing grout is as simple as spraying the sealer or brushing the sealer on the surface of the grout joints. If sealer gets on the tile it is easily wiped away with a paper towel. This is something that easily can be done by the homeowner. Follow the instructions on the grout sealer of your choice. 50 Floor does not seal grout.